Click & collect orders are usually processed and ready for pick-up within 2 business hours.*

1. Select the “Pickup” option during checkout
2. Confirm and pay for your order online
3. We’ll send you an email when your order is ready for collection
4. Collect in-store with your order confirmation email

Click & Collect is available at NOLM QVB store:
Shop 33, Level 1 Queen Victoria Building,

455 George St, Sydney NSW 2000

Opening Hours:
MON/TUE/WED/FRI/SAT: 10am - 6pm
THU: 10am - 7pm
SUN: 11am - 6pm

*Eligible for orders placed 2 hrs before store close. Please note that orders placed overnight will be ready 2 hrs after the store opens.

Orders are usually processed and shipped within 1-2 business days after the order is placed. You will receive an email including tracking number to track your parcel shortly after shipment is arranged.
Delivery charges are calculated at the checkout stage based on the estimated size and weight of your items.
For international orders, we use DHL Express for shipment.
Estimated Delivery Times

AU1-2 days ( $10 flat rate )

• Free express shipping for orders over $100 AUD (excl. specified items)


• Free international shipping for orders over $300 AUD (excl. specified items)
Please send us a message for shipping inquiry if your country is not included in the list at checkout.

Customs and Import Charges
Depending on where you buy from custom or import duties might apply when the shipment reaches its destination country. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.