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FAQ

PAYMENTS

Pricing
All prices are in Australian dollars (AUD). Prices listed on the website, do not include delivery charges. Delivery prices will be automatically calculated in the checkout process based on the delivery option you have chosen. The dimensions, overall weight and number of items in your cart will determine your final total.

Payment Methods
We accept payment by Visa and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details.

Privacy

NOLM is committed to respecting your privacy and the security of your personal information. Once you login, you will receive newsletters with the latest product information and promotions. 
If you no longer wish to receive the newsletter, it will contain the necessary information to opt out. We do not disclose your personal information to any entities or individuals.  

 

RETURNS & EXCHANGES

Return/Exchange Policy
Thank you for purchasing from NOLM. If you have changed your mind or are unhappy with your order, you have the options of exchanging the same item(s) for a different size or returning the item(s) for a full refund.

Returns Terms and Guidelines:

  • All returned items must be returned within 14 days of the delivery date.
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • All returned items must be well packaged, so as not to be damaged in the post.
  • When returning footwear, please ensure the box is protected with an outer packaging layer as it is part of the product. Any damage to the box may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in the return transit.
  • If items are returned from outside of Australia, please clearly mark the package as 'RETURNED GOODS' to avoid any customs charges. We are not responsible for any return custom charges made.
  • Please note sale items/jewelries/eyewears/magazines are not eligible for exchange or return. 

To return or exchange any item(s), please contact us at info@nolmau.com with your order number. We will issue you a return authorisation number within 24 hours and further instructions on how to return your order. 

Refund
We aim to clear all refunds within 48 hours of receiving your return. Please note that refunds to credit cards usually take 2-3 business days to complete.